The renault management of solving problems reported by the costumers

Abstract

This document presents the interest, the determination and the performance of Renault to solve, in a short time and efficiently, the technical problems claimed by the costumer, in the vehicle warranty period. Therefore, is can be found here which are the sources, the tools, the Renault strategy and how every problem are managed since it’s appears in the Renault system, claimed by costumer, until it’s solved.