Implementation of total quality management

Résumé

Total quality management (TQM) is a system of activities carried out with the aim of satisfying customers, increasing the power of employees while ensuring the lowest costs. The methods and techniques of total quality management must be applied throughout the organization, being equally useful for sales, financial, marketing, development, public relations services, as well as for the other sectors of the company. Total quality management is a method to save people from unnecessary efforts, involving everyone in the improvement processes; increasing work efficiency will lead to obtaining results in the shortest time.